Digicel has restructured its call center operations in Trinidad and Tobago, resulting in the retrenchment of agents. This decision follows a comprehensive review aimed at improving efficiency, with layoffs effective March 2. The company expressed gratitude for the work of those affected. Additionally, Pieter Verkade has been appointed as the new CEO, bringing extensive telecommunications experience to the role.
Digicel has undertaken a significant restructuring of its Customer and Corporate Call Centre operations in Trinidad and Tobago, resulting in the retrenchment of several call center agents. A notice acquired by Express Business on January 15 indicated that this review had occurred over the past year, leading to the discontinuation of various voice and digital support services in the region, effective from March 2.
In summary, Digicel’s recent restructuring has precipitated the retrenchment of call center agents within Trinidad and Tobago as part of a broader decentralization strategy aiming at organizational efficiency and competitive positioning. Newly appointed CEO Pieter Verkade is expected to lead these changes.
Original Source: trinidadexpress.com
