Bice Osei Kuffour, known as Obour, has resigned from his position as Acting Managing Director of Ghana Post. He acknowledged his tenure since January 2022 as a privilege and highlighted the organization’s efforts in digital transformation and customer service enhancements. Ghana Post has achieved various accolades during his leadership.
Bice Osei Kuffour, affectionately known as Obour, has announced his resignation from the role of Acting Managing Director of Ghana Post Company Limited. He shared this decision via his Facebook account, recognizing the opportunity to serve the organization since January 4, 2022, as a significant privilege.
In his post, Obour articulated that it has been an honor to guide Ghana Post through transformative changes intended to modernize its operations and enhance customer service. He remarked, “I assumed office as Managing Director of Ghana Post on January 4, 2022, and it has been an honor and a privilege to serve in this role, steering Ghana Post through a transformative phase aimed at repositioning it as a modern, efficient, and customer-centric postal services and logistics provider.”
Moreover, he expressed gratitude to Hon. Ursula Owusu, his sector minister, along with the Board of Directors and the dedicated staff of Ghana Post, acknowledging their contributions to the organization’s advancement. Obour cited his resignation as a step towards pursuing other interests while commending the collective efforts that have led to Ghana Post’s achievements.
Ghana Post has made significant strides in leveraging technology to enhance customer access to postal services through an online platform. Notably, the “GhPostPay” platform was introduced in 2019 as part of their digital transformation initiative. Further, the organization has facilitated the introduction of a digital address system, aiming to digitize postal services nationwide.
Throughout its journey, Ghana Post has received several accolades, including the Best EMS Call Centre Award in 2017 and the Best Customer Care Award in 2018, both conferred by the Universal Postal Union in Switzerland, highlighting its commitment to quality service and innovation in the postal sector.
In conclusion, Bice Osei Kuffour’s resignation marks the end of a pivotal chapter for Ghana Post. His leadership has fostered significant technological advancements and heightened customer focus within the organization. By stepping down, Obour leaves behind a legacy of transformation and commendable achievements while paving the way for future developments at Ghana Post.
Original Source: www.ghanaweb.com
