Digicel Jamaica announced a service outage due to vandalism involving the intentional cutting of fiber cables, impacting both residential and business services. The company has advised customers to stay informed via social media and other channels while its technical teams work to restore services as quickly as possible.
On March 4, 2025, telecommunications provider Digicel reported a service outage affecting its customers in Jamaica, attributing it to an act of vandalism. Officials confirmed that fiber optic cables had been deliberately cut, disrupting communications for both residential and business users.
The company also informed customers of a concurrent failure in its customer service system, urging them to utilize social media, WhatsApp, and SMS for updates. In a public statement, Digicel expressed its commitment to restoring services promptly, acknowledging the essential nature of their connectivity to customers.
Digicel’s technical teams are reportedly working diligently to address the situation. The company conveyed a sense of regret regarding the inconvenience caused, emphasizing their understanding of the disruption’s impact on users’ lives and operations.
In summary, Digicel Jamaica faces significant service disruptions due to vandalism that has affected optical fiber cables, impacting numerous customers. The company is actively seeking to resolve these issues and has encouraged customers to remain updated through various online channels. While they express regret over the inconveniences experienced, efforts for restoration are ongoing.
Original Source: www.jamaicaobserver.com
